Refund policy

ODEE SHOE CARE

Return, Refund & Exchange Policy

Your satisfaction matters to us. We aim to make every shopping experience with ODEE simple, transparent and reliable.

7-Day Return & Exchange Window

Customers can request a return or exchange within 7 calendar days of receiving their order, subject to the eligibility conditions below.

1. Return Eligibility

For standard returns or exchanges, the following conditions apply:

  • The request must be made within 7 calendar days of delivery.
  • The product must be unused and unopened.
  • The product must be in its original packaging and condition.
  • Proof of purchase or a valid order number must be provided.

Different conditions may apply to defective, damaged or incorrectly supplied products under applicable law.

2. Damaged, Defective or Incorrect Orders

If you receive a damaged, defective or incorrect product, please contact ODEE Shoe Care as soon as possible.

Provide your order number, a description of the issue and photographs where available.

After reviewing the issue, we will offer an appropriate replacement, exchange or refund. Your statutory consumer rights remain unaffected.

3. Non-Returnable Items

We cannot accept standard change-of-mind returns for:

  • Products that have been opened or used.
  • Products with missing or damaged original packaging.
  • Products damaged through misuse or improper handling.

These restrictions do not remove applicable rights concerning defective or incorrectly supplied products.

4. How to Request a Return

  1. Visit our Contact Us page.
  2. Provide your order number and reason for the request.
  3. Include photographs if the product is damaged or incorrect.
  4. Wait for our team to review the request and provide instructions.
  5. Follow the approved return instructions.

Please do not send products back without receiving return instructions from our team.

5. Refunds

Once an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will be arranged through the original payment method where possible. For Cash on Delivery orders, we will coordinate a suitable refund method with the customer.

The time required for refunded funds to appear may vary depending on the payment provider.

6. Return Shipping Charges

For approved change-of-mind returns, customers are responsible for return shipping charges. Original delivery charges are generally non-refundable.

If we supply an incorrect or defective product, ODEE will arrange or cover reasonable return shipping costs as appropriate.

Any applicable legal rights concerning return costs and refunds take priority over these standard terms.

7. Exchanges

Exchanges are subject to product availability and approval of the request.

If an approved replacement is unavailable, we will discuss a suitable refund or alternative resolution.

Need Help With Your Order?

Our customer support team is here to assist with your return, refund or exchange request.

Contact ODEE Support →

ODEE Shoe Care | Pakistan

This policy is subject to applicable consumer protection laws. Nothing in it limits statutory consumer rights.