Terms of service

1. Introduction

Welcome to ODEE Shoe Care. These Terms of Service govern your access to and use of our website, products and services.

Throughout these terms, "ODEE", "we", "us" and "our" refer to ODEE Shoe Care.

By accessing our website or placing an order, you agree to these Terms of Service to the extent permitted by applicable law. Please review them carefully before making a purchase.

3. Products and Information

We aim to display accurate product descriptions, photographs, prices and availability information.

Product colors and appearances may vary slightly depending on lighting, photography and device display settings.

Customers should review product descriptions, usage directions and compatibility information before purchasing or using an item.

We may update product listings, correct errors or discontinue products, subject to existing order obligations and applicable law.

4. Product Usage and Care

ODEE shoe-care products should be used according to their packaging instructions and any product-specific guidance provided by us.

• Read the instructions before use.
• Check that the product is suitable for the shoe material.
• Test the product on a small, discreet area where appropriate.
• Avoid using the cleaner on leather or suede.
• Keep products away from children except under appropriate adult supervision.
• Store products according to their label instructions.

Cleaning results depend on factors including the shoe material, condition and type of dirt. We do not guarantee the removal of every stain or permanent discoloration.

5. Orders and Availability

When placing an order, customers must provide accurate contact, delivery and other information needed to fulfil the purchase.

Orders are subject to product availability, payment verification where applicable, and reasonable fraud-prevention checks.

If an item becomes unavailable or an order cannot be fulfilled, we will contact the customer to discuss an appropriate resolution, including a refund where payment has already been collected.

We may decline or cancel an order for legitimate reasons, including suspected fraud or material listing errors, while respecting applicable consumer rights.

6. Prices and Payments

Product prices are displayed in Pakistani Rupees (PKR) unless otherwise stated.

Delivery charges, applicable taxes and other relevant costs will be displayed during checkout where applicable.

Available payment methods, including Cash on Delivery where offered, are shown during checkout.

Prices and promotions may change. Any change after an order has been accepted will be handled in accordance with the agreed transaction and applicable law.

7. Shipping and Delivery

We aim to process and dispatch orders within the timelines communicated at checkout or through our shipping information.

Delivery estimates may depend on the destination, courier operations, holidays, weather and other circumstances.

Customers are responsible for providing a complete and accurate delivery address and a reachable contact number.

If a delivery issue occurs, please contact our support team so we can assist with an appropriate resolution.

Read our Shipping & Delivery Information for additional details.

9. Acceptable Website Use

When using our website, you agree not to:

• Use the website for unlawful or fraudulent activities.
• Provide deliberately false order or payment information.
• Attempt unauthorized access to website systems or customer information.
• Introduce malicious software or deliberately disrupt website operations.
• Copy or misuse our original website content or trademarks in violation of applicable intellectual property laws.

We may take appropriate action against misuse, subject to applicable law.

10. Website Content and Intellectual Property

ODEE's original branding, product photography, written content, graphics and other materials may be protected by intellectual property laws.

You may access our public content for personal, lawful use. Reproduction, redistribution or commercial use must respect applicable rights and permissions.

Brand names and trademarks belonging to third parties remain the property of their respective owners. References to footwear brands in our educational content do not imply affiliation or endorsement.

11. Third-Party Services and Links

Our website may provide links to third-party websites or use external services for payments, delivery, analytics and other ecommerce operations.

Third-party websites operate under their own terms and privacy practices.

We are not responsible for independent third-party content or services beyond our legal responsibilities.

12. Website Availability and Liability

We aim to keep our website accurate, functional and accessible. However, temporary interruptions, maintenance and technical errors may occur.

To the extent permitted by applicable law, ODEE is not responsible for losses arising solely from circumstances outside its reasonable control.

Nothing in these Terms of Service excludes or restricts liability that cannot lawfully be excluded or limits customers' statutory rights concerning defective products, misleading information or other protected matters.

13. Privacy and Personal Information

Personal information collected through our website is handled according to our Privacy Policy and applicable law.

Our Privacy Policy explains how information may be collected, used, stored and disclosed when you interact with ODEE.

Read our Privacy Policy .

14. Changes to These Terms

We may update these Terms of Service to reflect changes in our operations, website features or legal requirements.

Updated terms will be published on this page with a revised effective date. Changes will not override rights or obligations already established under applicable law.

15. Governing Law

These Terms of Service are governed by the applicable laws of Pakistan.

Any dispute will be handled through the appropriate processes and courts or authorities having jurisdiction under applicable law.

Nothing in these terms removes any consumer protection rights or remedies available under applicable law.

ODEE Shoe Care | Pakistan

Official Website: www.odeeshoecare.com